OpsHub — Real-Time Operations Command Center

OpsHub is a real-time operations dashboard and workflow engine that aggregates status from ticketing, monitoring, and internal tools into one view. Teams define health rules, runbooks, and escalations so that anomalies and incidents are detected early and handled consistently.

Operations leads were juggling 10+ tools and spreadsheets to understand system health and who was doing what. Status updates were manual and often outdated. Escalation paths and runbooks lived in wikis and Slack, leading to inconsistent response and duplicated effort. New hires took months to become effective.

One screen that shows 'what's up' and 'what we're doing about it' in real time. Alerts should be actionable, runbooks one click away, and handoffs traceable. The product should scale from a single team to a global ops org without losing clarity.

We used job stories and a few shadowing sessions with the client’s ops lead to capture how they work during incidents vs. steady state. We designed a clear hierarchy: summary → team view → incident detail. Scannable layout with color, icons, and one-click actions (acknowledge, assign, run runbook). Filters and time ranges are shareable via URL.

React SPA with a real-time layer (WebSockets and SSE) for live metrics and events. Backend: Node.js API and event workers that normalize incoming webhooks and evaluate rules. PostgreSQL for config, state, and audit; TimescaleDB for time-series metrics. Integration adapters as separate services with retries and backoff. Caching for read-heavy dashboard payloads.

The client’s ops team uses OpsHub as their main view for incidents and runbooks. They’ve seen faster triage and less time on manual status updates. The product is built to support more teams as they grow.